Cancellation & refunds

Personal core with connected personal Google or Microsoft email is free. Paid subscriptions include automatic Agents voice and extra-storage usage billing. Free accounts set up recurring personal billing with a payment method and accept its voice and storage terms. Both are included automatically, with no separate feature opt-in. Free signup does not start a subscription.

Under the revised storage offer, unused extra GB are removed automatically at the next monthly renewal when storage use drops. Storage additions are charged in full when needed, without prorating. Deleting data or using less storage does not refund the current month’s storage charge. Under existing paid terms, ordinary subscription cancellation, paid-seat reductions and monthly/yearly plan changes take effect at the current paid term’s end. There is no automatic refund for the unused part of a paid period, subject to mandatory customer rights and explicitly granted credits.

Explicit immediate account closure stops access and usage at the effective closure time and cancels future base renewals. Supported pending usage is reconciled for 24 hours and settled with the original payer regardless of the annual usage threshold. Final positive balances below the payment method’s collection minimum are waived; they are never raised to a minimum charge.

Supported overcharges receive linked credits or refunds without a policy-imposed 30-day request cutoff. Refunds apply only to amounts actually collected; unpaid overcharges reduce the receivable. Original-payer credits and outstanding refund obligations remain with that payer.

Leaving a company removes its mailbox and resource access immediately while preserving personal identity, private data and free personal core. Company content, existing paid periods and prior invoices or debt stay with the original company or payer. After departure, personal email remains free. Personal custom domains require a self-paid plan; company sponsorship never pays for them automatically.

Cancel future renewals from Conloq billing, or contact support@tenexeon.com about cancellation, overcharges or a refund. Current paid access remains available until the paid term ends unless you explicitly close access sooner. Corrections remain linked to the original invoice and payer. Mandatory customer rights are preserved; no additional processing-time guarantee is made here.